Booking
You can easily book online, or if you prefer, call us at (781) 646-0096 or (800) 435-6192 to confirm all the final details and questions. We can also be reached by e-mail at vangogh@vangoghtours.com. We love talking about our tours!
We accept American Express, VISA and MASTERCARD.
Deposit
We require a deposit of $400 per person, per tour.
Payments
After your initial payment of $400 per person, the remaining full payment is due 70 days before trip departure. An invoice will be sent to you about 90 days before your departure date. VGT reserves the right to regard reservations for its tours canceled when payment of the balance is not received when due.
Cancellation policy
*For TULIP TOURS:
After reservation and up to 90 days prior to departure: 20% of total tour cost
From 89 to 60 days prior to departure: 35% of total tour cost
From 59 to 30 days prior departure: 60% of total tour cost
From 29 days prior to departure date to arrival day: 100% of total tour cost
*For All Other Tours:
After reservation and up to 90 days prior to departure: 10% of total tour cost
From 89 to 60 days prior to departure: 35% of total tour cost
From 59 to 30 days prior departure: 60% of total tour cost
From 29 days prior to departure date to arrival day: 100% of total tour cost
Insurance
We strongly recommend trip cancellation insurance in case of personal or family emergency. For American clients, we recommend CSA Travel Protection. For more information or if you would like to enroll, please go to www.generalitravelinsurance.com. You can also call (800) 874-2442.
Eligibility
Our clients are responsible for choosing small group tours appropriate to their own fitness level. Minors (under age 18) must be accompanied by an adult. Minimum age of participants for bike and hotel or walking and hotel tours is ten years old. There is no minimum age for bike and barge tours.
Release of Liability Form
A release form will be sent to you and must be signed and returned to VGT prior to departure.
Helmets
We strongly recommends that all bicyclists wear helmets. On many tours helmets are provided, or are available to rent. Please see individual tour details (under “Included”) for more information about helmets.
Bicycle Insurance
You will be responsible for theft and damage to a bike rented through VGT. Do not leave your bike unattended, even for a minute! On some tours bike insurance is included, or is available for purchase. Please see the “Included” section in individual tour details for more information on whether this is included for your chosen tour.
Changes to the Itinerary
Due to unforeseen circumstances, on rare occasions we sometimes need to alter the accommodations or routes from those mentioned in the itinerary. In these circumstances, all efforts are made to select an alternative hotel of the same high quality and to keep the route changes to a minimum. VGT also reserves the right to cancel a tour for any reason. In the unlikely event that this happens a refund of all money received will be made.
Fuel (only for bike and barge tours)
The (barge)tour prices are based on the current fuel price. Should the fuel price increase more than 10%, then we need to ask a supplement. Even for reservations that already have been made.
Peace of mind with VZR Garant
We are glad to inform you that Van Gogh Tours signed up with VZR Garant. You can be sure that your booking payment is safe and protected. There is no risk of you losing all the money paid in case of bankruptcy.
Read the full guarantee scheme here.
